From Excel to Excellence:

Workforce Management Simplified.

Increase Call Centre Performance
Contact Centre workforce management

Transform Your Contact Centre with Shifthub

Empower your team to achieve Grade of Service, cut costs, and save time with our all-in-one solution

Machine Learning Call Centre Forecasting

Introducing Shifthub

Your affordable solution for contact centre success: streamline scheduling, optimise resources, and improve performance

Streamline scheduling, forecasting, and roster management to optimise resource allocation and meet service level targets.

Access data insights and analytics to identify opportunities for cost savings and operational efficiencies.

Automate workforce planning tasks to free up time for strategic initiatives and employee development.

Key Features

Unlock efficiency and savings with Shifthub's automated scheduling, accurate forecasting, and intuitive roster management

Automated shift scheduling to minimise understaffing and overstaffing, reducing unnecessary labor costs.

Forecasting tools for accurate demand prediction and proactive resource planning, optimising staffing levels to meet service level goals.

Intuitive roster management capabilities to save time and effort in creating and managing schedules, allowing managers to focus on strategic tasks.

Call Centre AI Optimised Scheduling
Contact Centre User Experience UX

Benefits

Maximise performance, minimise costs, and save time: achieve GOS compliance, reduce staffing expenses, and improve efficiency

Reduce the risk of service level breaches and associated penalties by proactively managing staffing levels and workload distribution.

Decrease labor costs by optimising staffing levels and reducing reliance on manual scheduling processes.

Save time and effort in managing schedules, rosters, and forecasts, freeing up resources for strategic initiatives and improving overall productivity.